Customer Support Agreements

Customer Support Agreements

Do you want to minimize downtime, improve the performance and extend the life of your heavy equipment? A Warren CAT Customer Support Agreement (CSA), one of the five components of Condition Monitoring, can help you reduce the burden of maintaining your equipment, keep production costs low and increase profitability.

Have a question about our maintenance and support agreement options? Give us a call at 866-292-7736 or contact us online to speak to a knowledgeable service representative.

CAT® CUSTOMER SUPPORT AGREEMENT BENEFITS

As a full-scale solutions provider, Warren CAT focuses on offering value-added services that save your business time and money. A Cat Customer Support Agreement covers more than just regular maintenance and repairs. The Warren CAT team is here to provide a broad range of services to help your business run smoothly and efficiently.

When you choose us for a maintenance and support agreement, you gain the support needed to optimize performance and get the most out of your heavy equipment fleet. Rather than searching for reliable repair shops and questioning whether you’re on the right service schedules, you benefit from a local dealer with the expertise and capabilities to monitor, manage and maintain your machines. We eliminate the need to make manual service requests by providing a seamless scheduling process.

Here are just some of the advantages you can realize with a Warren CAT CSA:

  • Better Budget Control
  • Increased Time Savings and Efficiency
  • Improved Machine Uptime
  • Fewer Unplanned Repairs
  • Discounted Filters
  • Waste Oil Removal
  • Packaged Benefits
  • Customizable, scalable plans
  • Flexible Payment Options
  • Higher Resale Value

FLEXIBILITY: THE KEY ELEMENT OF A WARREN CAT CSA

You’ll not only benefit from access to the Warren CAT team of highly skilled technicians who will assist with your equipment maintenance needs, but a Customer Support Agreement from Warren CAT also provides you the flexibility to tailor the agreement to your company’s needs. From basic preventative maintenance to comprehensive total cost performance guarantees, we will work with you to develop an individualized, custom plan that supports your equipment needs as well as your budget. You’ll never have to worry about pre-set product or service purchasing requirements.

You’ll also have flexibility in the payment structure of your CSA:

  • Prepaid (paid in full or financed* at the time of machine purchase)
  • Flat Rate (total price / total number of services)
  • Monthly
  • Quarterly
  • Semi-annually
  • Annually
  • Actual production hours

And you won’t be locked into a long-term agreement. You can modify or cancel your CSA at any time simply by giving us a 30-day notice.

MAINTENANCE AND SUPPORT AGREEMENTS FROM A RELIABLE SOURCE

Warren CAT offers the personalized service of a local dealer with the state-of-the-art product and technical capabilities of the Caterpillar® brand. From heavy and general construction, contracting and landscaping to mining, agriculture, paving and production, we work with all different size companies in a broad range of industries. Our representatives and technicians are dedicated to meeting and exceeding your expectations.

Additional reasons to partner with us for Customer Support Agreements include:

  • Conveniently located parts, sales and service locations throughout our OK and TX territory
  • Mobile field service and available 24/7 emergency maintenance and repair
  • Advanced diagnostic and scheduled oil sampling and analysis capabilities
  • Equipment inspections to detect potential problems and mitigate repair costs

GET IN TOUCH ABOUT WARREN CAT CUSTOMER SUPPORT AGREEMENTS TODAY

By removing the maintenance burden from your shoulders, our Customer Support Agreements enable you to focus on what you do best: running your business. Take control of the health and performance of your fleet by getting in touch with us about creating a maintenance and support agreement that’s right for you.

* Consult your financial provider for approval to finance the CSA with the purchase of the machine.