Customer Support Agreements

Customer Support Agreements

Do you want to minimize downtime, improve the performance and extend the life of your heavy equipment? A Warren CAT Customer Support Agreement (CSA), one of the five components of Condition Monitoring, can help you reduce the burden of maintaining your equipment, keep production costs low and increase profitability.

CSA Benefits

Here are just some of the benefits you can realize with a Warren CAT CSA:

  • Better Budget Control
  • Increased Time Savings and Efficiency
  • Improved Machine Uptime
  • Fewer Unplanned Repairs
  • Discounted Filters
  • Waste Oil Removal
  • Packaged Benefits
  • Customizable, scalable plans
  • Flexible Payment Options
  • Higher Resale Value

Flexibility: The Key Element of a Warren CAT CSA

You’ll not only benefit from access to the Warren CAT team of highly skilled technicians who will assist with your equipment maintenance needs, but a CSA from Warren CAT also provides you the flexibility to tailor the agreement to your company’s needs. From basic preventative maintenance to comprehensive total cost performance guarantees, we will work with you to develop an individualized, custom plan that supports your equipment needs as well as your budget. You’ll never have to worry about pre-set product or service purchasing requirements.

You’ll also have flexibility in the payment structure of your CSA:

  • Prepaid (paid in full or financed* at the time of machine purchase)
  • Flat Rate (total price / total number of services)
  • Monthly
  • Quarterly
  • Semi-annually
  • Annually
  • Actual production hours

And you won’t be locked-in to a long-term agreement. You can modify or cancel your CSA at any time simply by giving us a 30-day notice.

By removing the maintenance burden from your shoulders, our Customer Support Agreements enable you to focus on what you do best: running your business.

* Consult your financial provider for approval to finance the CSA with the purchase of the machine.