Parts Return Policy

Order Parts Online 24/7 through Parts.Cat.com ORDER NOW

Warren CAT has a liberal parts return policy that is designed to be fair to both the customer and Warren CAT. We ask for your help to ensure that parts returns are kept to a minimum. Warren CAT provides the best product support in the industry and we appreciate our valued customers for their cooperation. It is important or our customers to realize that proper preparation before ordering parts will result in ordering the correct quantities and parts needed. Minimizing returns of unneeded parts will allow us to serve you more efficiently and economically.

Returnable Parts

  • Non-stock items less than $45.00 extended consumer list price will receive no credit.
  • Items returned within 15 days of purchase date will receive a 10% restocking charge.
  • Items returned after 15 days of purchase date will receive a 15% restocking charge.
  • Special consideration will be given to large surplus returns and restocking charge is negotiable.

Non-Returnable Parts

  • Non-returnable parts are identified by “NON-STK” in the location column or a “*” in the NR column on your packing list.
  • Non-stock items less than $60.00 extended consumer list price will receive no credit.
  • Items returned within 15 days of purchase date will receive a 15% restocking charge.
  • Items that have been opened or removed from sealed packages or have had protective coverings removed – such as gasket kits, seal kits, fuel pumps, fuel nozzles, fuel injection lines, hydraulic hoses and tubes, etc. – will receive no credit.
  • Special consideration will be given to items returned after 15 days of purchase date and restocking charge is negotiable.
  • Made as ordered “MAO” parts are non-returnable.

Any parts order made in error due to the fault of a Warren CAT employee, as determined by Warren CAT Parts Supervision, will be accepted for return without penalty to the customer, provided the parts are returned within 15 days of purchase date.

Warren CAT reserves the right to make changes to this policy at any time without notice to purchasers.