As part of our continuing investment into the career and skills development of our technicians, Warren CAT has developed our technician Jump Start program. Jump Start is designed to provide new, high-potential/high-performing technicians (Trainee – Tech 1) with the opportunity to gain critical foundational technical skills that will deliver immediate benefits.
As an invite-only program for dealership technicians, Jump Start participants receive hands-on instructor-led training, as well as web-based training reinforcement through our Dealer Performance Center and mentored application of those skills in their home shop setting.
On average Jump Start participants are 1.5 to 2 years ahead in their career path than their non-Jump Start peers. Classes each month are structured on a rotation of two weeks of instructor-led training with a subject matter expert, immediately followed by two weeks of applying those skills in the technician’s home shop with support from a trained shop mentor. This rotation equates to six weeks of targeted technical training over three months.
Individualized Learning Plans
All Warren CAT Product Support employees have a customized Individualized Learning Plan (ILP) based on their job duties within the company. Technician Trainees are budgeted eight hours per month of Cat-specific technical training with a mixture of in-person, web-based and virtual training.