Services Commitment – Parts & Service Guaranteed
Upgrade Your CVA. Get the Service Support You Deserve
Running a successful operation means planning ahead. With a Customer Value Agreement (CVA), you don’t just get parts and service; you get our Services Commitment, which includes guaranteed parts availability, faster technician response times and proactive machine support.
What’s Included?
Parts Availability Commitment
Your maintenance and common repair parts available when promised, or we pay.
- If we can’t deliver your part on time, you’ll receive Cat® Credit up to $1,000.
- Applies to maintenance parts needed by the end of the next business day and common repair parts within two business days.
Service Response Time
Downtime costs you money; your CVA ensures we’re on it.
- 48-hour response time for unplanned repairs
- Priority scheduling and technician dispatch
- Pre-arrival diagnostics for faster onsite repairs
- Progress updates to keep your team in the loop
Rapid Response Field Service
We bring the solution to your site. Our Rapid Response Trucks cover Oklahoma and West Texas, delivering fast, reliable field diagnostics and repairs when and where you need them most.
Get More from Your CVA
Ready for faster, smarter service? Upgrade now to add labor coverage and unlock full-service benefits or talk with us about starting your plan today.