When your equipment is down, your whole operation feels it. That’s why we designed the Warren CAT Services Commitment with a Customer Value Agreement (CVA) around one goal: minimize your downtime with faster service, stronger guarantees and real Cat Credits if we don’t deliver.
Order maintenance, wear or common repair parts and get them the next day or receive up to $1,000 in Cat Credits.
If we can’t complete your repair within two business days (or on a mutually agreed timeline), you’ll receive up to $1,000 in Cat Credits.
Get fast, reliable communication to keep you updated on the status of your repair.
Or you’ll receive Cat Credits up to $1,000*
Or you’ll receive Cat Credits up to $1,000*
We’ll keep you updated on your repair.
We’re raising the bar on what a CVA should be. Our enhanced guarantees, next-day parts, 2-day repairs and up to $1,000 in Cat Credits are more than benefits. They’re commitments designed to keep your operation moving and set us apart from competitors.
When uptime matters most, we deliver or you get credits. That’s the Warren CAT difference.
Fill out the form below to speak with a Warren CAT representative and learn how our Services Commitment is built into your CVA. We’ll help you design the right agreement for your fleet.
*Services Commitment guaranteed fulfillment for next day parts is for all CVA agreement levels. Guaranteed fulfillment on two-day service repair is guaranteed for Performance and Confidence CVA levels. Service Guarantee: Or access to a Compact Construction Equipment machine if your CCE machine isn’t back to work in 24 hours, at select North America dealers. 1Customers receive a Cat Credit up to $1,000 for maintenance and common repair parts not already covered through warranty or an Equipment Protection Plan (EPP). Offer may vary. 2As / From Initial Customer Authorization 3Scope includes all unplanned repairs.
